I got a text saying my parcel could not be delivered and I need to click a link and pay a fee. What should I do?
Do not click the link or pay anything. Do not click links in messages you were not expecting. You can forward the scam text free to 7726, the Department of Internal Affairs (DIA) reporting number. If you need to contact a company, use its official phone number or website.
Official figures
- First thing to do after a scam
- Contact your bank (or the service you used to send the money) straight away. The sooner your bank knows, the better the chance of getting your money back.1
- Report a scam
- Report it online to the National Cyber Security Centre (NCSC).1
- Lost money: report to Police
- Call the Police non-emergency number 105, or report online on the Police website. In an emergency, call 111.3
- Investment scams
- Report to the Financial Markets Authority (FMA).1
- Scam text messages
- Forward them free to 7726 (the Department of Internal Affairs (DIA) reporting number).5
Official sources
- Scammed? Take actionConsumer Protection (MBIE) · consumerprotection.govt.nz
- Types of scamsConsumer Protection (MBIE) · consumerprotection.govt.nz
- Fraud/Scam/CyberNew Zealand Police · police.govt.nz
- Signs of a scamInland Revenue · ird.govt.nz
Read the full guide: Scams in New Zealand: common tricks and how to report them →
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Answers are based on official New Zealand government pages. Check the official source before you act. This is not immigration, legal or tax advice.
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