Can my power company cut off my electricity if I can't pay the bill?
Yes, but only after a set process. Before deciding to disconnect you, it must try to contact you at least 5 times. It must send two notices: the first at least 28 days after the bill was sent, and the final notice at least 44 days after the bill was sent and between 24 hours and 10 days before disconnection. Tell your company straight away. It must help you find a solution.
Official figures
- Official comparison website
- Billy (billy.govt.nz): a free comparison website from the Electricity Authority. Upload your power bill or answer a few questions to compare.1
- How long switching takes
- After you choose a company and plan, the new company arranges the switch for you. It takes 3–4 days on average.1
- Fixed-term contracts
- If you switch during a fixed-term contract, you may have to pay a break fee. Check your contract terms first.1
- Contact when you are behind on your bill
- If you are behind on your bill, the electricity company must try to contact you at least 3 times in a week.2
- Contact before deciding to disconnect
- Before deciding to disconnect you, the electricity company must try to contact you at least 5 times (including after you miss a payment).2
Official sources
- Compare and switch to save $$Electricity Authority Te Mana Hiko · ea.govt.nz
- If you're finding it hard to pay your billElectricity Authority Te Mana Hiko · ea.govt.nz
- If your power company doesn't meet its obligationsElectricity Authority Te Mana Hiko · ea.govt.nz
- Can we look into your complaint?Utilities Disputes Te Kaiwhakatau Tautohe · udl.co.nz
Read the full guide: Power bills: switching electricity company and saving money →
People also ask
- How do I switch electricity company in NZ? Is there an official comparison website?
- How long does it take to change power company, and do I need to contact my old company?
- Do I have to pay a fee if I switch power company before my contract ends?
- Can the power company disconnect us if someone at home needs medical equipment?
- My power company is ignoring my complaint about my bill. Where can I complain?
- What is the Winter Energy Payment, how much is it per week and do I need to apply?
Answers are based on official New Zealand government pages. Check the official source before you act. This is not immigration, legal or tax advice.
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