My English is not good. What do I do when I call 111?
Call 111 anyway. First say "Police", "Fire" or "Ambulance", then say the English name of your language, for example "Hindi", "Tagalog" or "Mandarin". The Police have bilingual call takers who together speak about 18 languages, including Mandarin. A friend or family member can also interpret for you.
Official figures
- Emergency number (Police, Fire, Ambulance)
- 111. When the call is answered, you will be asked if you need Police, Fire or Ambulance2
- Cost of calling 111
- Free from payphones and mobile phones2
- Police non-emergency number
- 105. Works nationwide, 24 hours a day, 7 days a week. You can phone or report online2
- 105 online reporting
- 105.police.govt.nz3
- Non-urgent road situations
- Dial *555 from a mobile phone (this does not replace 111)3
Official sources
- 111 emergency servicegovt.nz (Department of Internal Affairs) · govt.nz
- Communicating with PoliceNew Zealand Police · police.govt.nz
- How to report a crime or incidentNew Zealand Police · police.govt.nz
- HealthlineHealth New Zealand | Te Whatu Ora · healthnz.govt.nz
Read the full guide: Emergency numbers and getting help →
People also ask
- What is the emergency number in New Zealand?
- Do I call 111 for an ambulance? Is it free to call?
- My car was stolen or my house was broken into, but it already happened. Who do I call?
- My child has a fever at night and I don't know if we need the emergency department. Who can I call for advice?
- My child swallowed dishwashing liquid or medicine. What number do I call?
- How can a deaf person, or someone who can't speak easily, contact emergency services?
Answers are based on official New Zealand government pages. Check the official source before you act. This is not immigration, legal or tax advice.
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