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A shop sold me a faulty product and won't give me a refund. Where can I make a claim?

You can make a claim at the Disputes Tribunal. It deals with disputes about goods, including products that don't work, for amounts up to NZ$60,000. You can apply online on the Disputes Tribunal website or send a paper claim form. The application fee starts at NZ$62.

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From the guide “Small claims: the Disputes Tribunal”Last verified Official pages checked daily

Official figures

Maximum claim
NZ$60,0001
Fee: claims under NZ$2,000
NZ$622
Fee: NZ$2,000 to under NZ$5,000
NZ$1242
Fee: NZ$5,000 to NZ$30,000
NZ$2482
Fee: NZ$30,001 to NZ$60,000
NZ$4962

Official sources

  1. What the Tribunal can help withDisputes Tribunal (Ministry of Justice) · disputestribunal.govt.nz
  2. Forms & feesDisputes Tribunal (Ministry of Justice) · disputestribunal.govt.nz
  3. How to make a claimDisputes Tribunal (Ministry of Justice) · disputestribunal.govt.nz
  4. What to expect at a hearingDisputes Tribunal (Ministry of Justice) · disputestribunal.govt.nz

Read the full guide: Small claims: the Disputes Tribunal →

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Answers are based on official New Zealand government pages. Check the official source before you act. This is not immigration, legal or tax advice.

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