What can I do if I have a dispute with my bank and the bank won't fix it?
You can take your complaint to the free, independent Banking Ombudsman Scheme. Use the bank's own complaints process first. Contact the Banking Ombudsman on freephone 0800 805 950, from overseas on +64 4 915 0400, or by email at help@bankomb.org.nz. If you are still not satisfied, you can apply to the Disputes Tribunal.
Official figures
- Opening an account before you arrive
- Some banks let you open a New Zealand account from your home country. Whether you can depends on your visa and when you arrive.1
- Activating your account after you arrive
- After you arrive in New Zealand, you usually need to activate your account. Banks often ask to check your identity and your permanent address.1
- IRD number
- You may need to give your IRD number when you open an account.1
- If you don't give the bank your IRD number
- Tax is taken from your interest at the highest rate.1
- Bringing cash into New Zealand
- If you carry more than NZ$10,000 in cash (or the same amount in foreign currency) when you arrive at the airport, you must fill in a Border Cash Report.1
Official sources
- Banking in New ZealandImmigration New Zealand · immigration.govt.nz
- Legislative changes (AML/CFT)Ministry of Justice · justice.govt.nz
- Complain about your financial services providerGovt.nz (Department of Internal Affairs) · govt.nz
- Banking Ombudsman SchemeGovt.nz (Department of Internal Affairs) · govt.nz
Read the full guide: Opening a bank account →
People also ask
- How do I open a bank account when I first arrive in New Zealand, and what do I need to bring?
- Can I open a New Zealand bank account before I leave home?
- Can I open a bank account if I don't have a permanent address yet?
- Do I need an IRD number before I can open a bank account?
- Why does the bank ask for so many ID documents to open an account or send money from overseas?
- How much cash can I bring into New Zealand without declaring it?
Answers are based on official New Zealand government pages. Check the official source before you act. This is not immigration, legal or tax advice.
How does this apply to me?
Tell us your situation for practical next steps, with official sources. Try a free question — no sign-in needed.
Share after you sign in with Google and your link will carry your invite code: when a friend signs up through it, you get 20 more questions. You can still share without signing in — it just won’t earn anything.Your link includes your invite code. When a friend signs up through it, you get 20 more questions (up to 10 friends).
Tap “···” at the top right to send to a friend or share to Moments